Privacy Policy

Privacy Policy

Effective Date: 01 September 2025

Company Name: Helpline Tours and Travels Ltd.

At Helpline Tours and Travels Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you engage with our services — including visa processing, travel bookings, ticketing, hotel reservations, rent-a-car services, and Hajj/Umrah packages.

1. Information We Collect

We may collect the following types of personal information:

  1. Identification Details: Name, passport number, national ID, date of birth, nationality.
  2. Contact Information: Phone number, email address, mailing address.
  3. Travel Information: Travel dates, destinations, visa type, accommodation details.
  4. Payment Information: Bank account, credit/debit card details (processed securely).
  5. Medical or Academic Documents: Only if required for medical or student visa processing.

2. How We Use Your Information

Your information may be used to:

  1. Process visa applications and travel documents
  2. Book flights, hotels, tours, and transport
  3. Arrange Hajj and Umrah packages
  4. Issue tickets (Air, Bus, Train)
  5. Provide customer service and support
  6. Process payments and send receipts
  7. Comply with legal or regulatory obligations

3. How We Share Your Information

We do not sell or rent your data. We may share it with:

  1. Government agencies or embassies (for visa processing)
  2. Airlines, hotels, and travel service providers
  3. Payment processors and courier services
  4. Law enforcement (if legally required)

4. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Access is limited to authorized personnel only.

5. Data Retention

We retain your personal data only as long as necessary to fulfill our services or comply with legal requirements. After that, the data is securely deleted.

6. Your Rights

You have the right to:

  1. Access, update, or correct your personal data
  2. Request deletion of your data (where legally permissible)
  3. Withdraw consent for marketing communications
  4. File a complaint if you believe your data is being misused

To exercise these rights, contact us directly using the details below.

7. Cookies and Website Tracking

Our website may use cookies for better user experience and analytics. You may disable cookies in your browser, but some features may not function properly.

8. External Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Please review periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Helpline Tours and Travels Ltd.

📍 Office Address: House: 212, Ulon Road, West Rampura, Dhaka

📞 Phone: +8801312204056 (BD), +601168755903 (MY), +91 9042813064 (IN)

📧 Email: info@helplinetoursandtravels.com

🌐 Website: www.helplinetoursandtravels.com